Returns & Exchanges

We want you to love your Netflix Shop gear as much as your favorite series, which is why we offer a 30-day return window for most unused merchandise. Please ensure all items are in their original packaging with tags attached to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  After submitting your request, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely pack the products in their original box or a similar sturdy container, ensuring the return slip is included inside.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.